Clans
Offensive Members in Clan


If your Clan settings are set to "anyone can join", you might want to restrict them to "invite only" or "closed" in order to best control who comes and goes.
You can also choose to filter out offensive language using the toggle switch in your in-game settings screen.
Also note that if a player is kicked out of a Clan, he/she is not able to join the Clan for 24 hours. If a request to join is denied, the player also has to wait 24 hours before sending a new one. Our hope is that this will help prevent offensive players from harassing Clans.
Inappropriate messages in Chat
If you’re having problems with players for any of the following reasons, please tap on the offensive messages and select "Report". We will moderate the message within 48 hours and act based upon the gravity of the situation.
- Offensive language (swearing, cursing, hurtful comments about ethnicity or race, or saying inappropriate things)
- Threatening others
- Asking for or sharing personal information or Supercell ID/Game Center/Google account log-in details
At the same time it's good to note that we have designed this game with a major social component. We want to give players a certain level of freedom in choosing what type of Clan to run (within reason, of course). That's why Clans are self-regulated, and also why Clash is intended for players of at least 18 years of age, or 13 and above with parental consent.
Rest assured that we will take the appropriate actions regarding any inappropriate behavior.
Someone kicked members out of our Clan! What can we do?
Little can be done retroactively when it comes to players kicking people. Players with a higher Clan rank have the authority to kick out others below their rank. Elders can kick out Members, while Co-Leaders can kick out Members and Elders, and so forth. Unfortunately we are not able to restore Clan members to a Clan they were kicked out from.
Of course it's never nice if players abuse their authority, but there aren't any rules against this. The best defense here is to promote with care. If your Clan is set to "anyone can join," you might want to restrict it to "invite only" for better control over who enters. Consider adding Clan Mates that you like to Game Center, Google Play or even Facebook, so that you can find them again if you get separated.
Also, to limit this kind of behavior, we have added a 20-minute cool down to Clan elders after they kick out a player. This cool down should give the rest of the Clan enough time to take action if members are abusing their power.
Please promote with care.