Supercell Store

Help with Supercell Store refunds

I need a refund for my purchase!

Please contact Support with your purchase receipt.

How long does it take for a refund to process?
  1. Once Supercell has issued the refund, you will see the receipt for the purchase marked as "Payment has been refunded" in the Supercell Store. Click here for help with finding your receipts.
  2. Once this has happened, it depends on your payment method how fast you can receive the money. Below are some example estimations of how long it takes for money to be returned to you:
  • Credit/Debit cards: up to 7 days

  • Sofort/Klarna: 2 to 5 business days

  • PayPal: 2 to 5 business days, or up to 30 days

If you have already been waiting for longer than the estimated time, and your receipt is marked as "refunded" in the Supercell Store, please contact the instance behind your payment method (for example the Credit/Debit Card, your bank, Paypal, etc.).

NOTE: We can only refund you through the same payment method with which you paid.
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