Characters & Helpers



Tom is a non-player character (NPC) who runs errands for players. You can hire him to look for items you need except Expansion or Building supplies. Once you unlock him at Farm level 14, he will offer you a three days free trial.

Tom’s service can be hired by tapping his spot beside the road. Players are able to purchase his service by using diamonds:

  • 15 diamonds for 1 day service
  • 60 diamonds for 5 days service
  • 100 diamonds for 10 days service

Occasionally or when his service expires, he will be holding a yellow balloon with a ‘%’ icon on it. This means that you will be able to hire him with a special discount.

Players can also use ‘Hire Tom For Free’ Boosters to hire Tom. The service duration may vary according to the Booster’s star, from 3 hours to 25 hours.

Buying items

Tom will always look for the cheapest price with three options given:

  • 1 to 3 of the item
  • 4 to 6 of the item
  • 7 to 9 of the item

Once you accept an offer, he will fetch the items in a few seconds. However, if you decline all the offers, Tom will rest for two minutes before he can search again. Keep in mind that he takes a two hour nap after every errand he runs.


Tom’s timer will pause during maintenance breaks. This is to ensure maintenance break does not cause you to lose any time with Tom. The timer will resume automatically once the maintenance is over.

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